Centres and Operations Manager

KEY TASKS

This is a busy and varied role, which requires the post holder to communicate effectively and tactfully with students, staff and external stakeholders. Responsibilities include but are not limited to: 

Centres Operations

• Chair of Centre Operations Meetings, which includes:
  • Enabling coordination and collaboration across different centres, sharing of learning and best practice, and consolidation of activities where appropriate
  • Ensuring parity of staff and student experience and delivery of programmes.
• Maintaining oversight of all aspects of administration related to local delivery of programmes and courses across all centres, ensuring consistency and quality, alignment with agreed policies and procedures, and effective and timely delivery of operational activity, identifying and implementing improvements to enhance efficiency and delivery
• Overseeing the Forge timetabling and speaker invitation process in liaison with the Registry Operations Manager, maintaining clear processes, accurate execution, and effective monitoring and collaboration
• Responsibility for approval of honoraria, ensuring adherence to speaker honorarium policies as agreed in consultation with the Academic Dean
• Line Management of Centre operations team who collectively hold responsibility for administrative support facilitating the smooth delivery of weekly programmes across all local teaching centres, maintaining high standards of consistency and quality across all centres 
• Developing the team and shaping responsibilities to respond to emerging organisational needs, ensuring capacity is deployed effectively and individuals are supported to flourish and grow
• Regular visits to the St Mellitus College Centres, overseeing operational excellence, and shared learning

Ministry Operations Support

Responsibility for delivering key Ministry and Operations processes, while identifying, implementing and embedding improvements to ensure consistent, high-quality and effective delivery across the College, combining hands-on coordination with oversight of systems and processes to strengthen efficiency and ways of working, including but not limited to:

• Coordinating Working Group Meetings, including preparing agendas and papers and acting as Minute Secretary, while ensuring consistency and quality of documentation
• Managing of resources or sections of the College VLE Moodle related to ministry activities and ensuring that relevant policies and processes across platforms are kept up to date with current versions
• Curacies process
  • Tracking students as they progress through the process and collating information
  • Updating information about curacy vacancies for released students
  • Reporting on curacy information to the CofE
• Ordination Services
  • Collate the dates of all the services where St Mellitus students are being ordained
  • Ensure allocation of staff to attend each service
• Supporting the lead for Spouses/supporters’ provision
  • Oversight of operations for spouses and supporters’ events across the National college, including monitoring locally delivered centre specific spouses/supporters’ provision, and coordinating events at residentials
  • Oversee spouses’ database and keep it up to date
  • Coordination of spouses’ newsletters throughout the year and collecting spouses feedback annually
• Drafting National college termly supervisor communications

Project Work

Project management as required, including, but not limited to:

• Holding operational responsibility for the Bishop’s Report process across the national college, maintaining oversight of timelines, systems and delivery, ensuring consistency and quality across all centres, and identifying and implementing improvements to strengthen processes year-on-year, including:
  • Setting annual timeline and ensuring annual review of paperwork and templates
  • Coordinating briefings for staff and students
  • Coordinating feedback mechanisms, including central administration of ordinand self-assessment paperwork, supervisor & incumbent feedback and round table discussions
  • Creating and maintaining a database to track progress of individual student reports through the project
  • Oversight of Elizabeth Pathway reporting process in liaison with Elizabeth Pathway programme lead
  • Liaising with dioceses to ensure up to date contact information and secure sending of reports to relevant diocesan contacts
  • Overseeing and Coordinating student 1:1 meetings with senior leadership and electronic signing of reports, including facilitating and supporting centre operations team members
  • Conducting annual review of operational delivery of bishop reports, establishing and improving processes, including developing proposals for changes to implement
• Racial Justice Projects
  • Coordinating, helping compile agenda and papers and acting as Minute Secretary for Racial Justice Priority Group
  • Monitoring of Project plan, ensuring regular meetings and timely prompts for related activities and resulting actions
  • Collating documentation for periodic project funding reports for the Racial Justice Unit
• Ensuring senior stakeholders are provided with clear, timely updates, and that emerging risks, dependencies and delivery challenges are proactively surfaced
• Other project-based activities as assigned by the Head of Implementation

Please note: Applications close Sunday 16th August. Stage one of the interview process will involve an operations test on Tuesday 18th August and successful candidates will be invited for an interview on Thursday 20th August. The post will be based at either our London or our East Midlands Centre..